FAQs

You can reach us at hello@wesmyle.com.

Our webshop is open 24/7. We will try to answer your questions within a day or less.

All orders ordered before 17.00 hrs, are shipped the same day. After 17.00, you will receive it in two days. For orders outside of the UK within Europe, it might take longer, between 5-15 business days, also in light of the current turbulent times.

The shipping costs are 3.99 € per order. We offer free shipping for all our subscriptions or orders with an order value of at least 19.99 €.

We hope you love our Smyle Brush Mints. However, if you are not happy, please mail us on hello@wesmyle.com within 14 days of receiving your Mints (or first subscription order), so we can help you out. 

Any refills or subscription shipments ordered after your first order are not eligible for a return, refund or cancellation after they are charged. Smyle bamboo toothbrushes are not eligible for return. 

We are happy to accept returns on unopened Smyle Brush Mints within 14 days of postal delivery. Opened Brush Mint packages are not accepted. Please email at hello@wesmyle.com with the subject RETURN so we can help you out.

Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We will only accept new products. 

Return shipping is at the expense of the customer. The customer is free to choose whatever method of shipping is most economical. We only ask the name and order number to be included in the package. 

We will not provide a refund for a request that is received by Smyle more than 14 days after the date of original shipment. We also do not offer a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Bulk orders or orders over €100 are ineligible for return but subject to additional evaluation by the Smyle Team.

Not to worry, we will take care of it. Just mail us on hello@wesmyle.com, and we will contact you and help out. 

We only use mail delivered by the postman, which fits in your mailbox. You do not need to stay at home to receive your Brush Mints.
We do NOT use parcel shipping, as it is less sustainable, and it brings the hassle of staying home to accept the parcel.

Sorry, at this moment we do not support it. 

We ship to most countries worldwide.

You can update your address at any time through your account page. If your order shipped to an old address, contact us, and we will help you out. Email us at hello@wesmyle.com so we can do our best to help you out! Always be sure to keep your shipping information up to date in your account page.

International orders may incur customs and/or import taxes upon delivery of the product.
Mind you; this is separate from the amount you pay on our site for the product.
Please note, Smyle does not have any control over these charges and consequently cannot estimate the amount.
Custom policies vary wildly, so please contact your local customs office for further details.

Our fulfilment starts as soon as your payment is accepted and confirmed. As there is a tiny window of time afterwards, it could be we may not be able to “catch” your order before it’s packed or shipped.
Unfortunately, this means no changes can be made to an order once it’s placed.
However, there may be just enough time to cancel your order entirely.
Please mail us at hello@wesmyle.com as soon as possible with the subject “CANCEL”, along with your full name and order number, and we will get to it immediately!

Unfortunately, we do not offer this service yet.

Now, this may seem counter-intuitive, but delivery by post is more sustainable than buying at your local store. 

When we started Smyle, one of the first things we thought about was shipping. Because here’s the thing: we have a product that is good for the environment and will help to reduce waste, but it can not do any good if we cannot get it to you! And, of course, getting anything anywhere requires energy and fuel.

In order to understand how our shipping was going to affect the environment, we did a little digging. According to this MIT study, in general, online shopping is more sustainable than buying from a brick and mortar store as long as is not rushed. Let us explain why that is and what we do to keep our carbon footprint under control. 

First of all, a brick and mortar store (aka, a physical store you can walk into with your body) does not have the luxury of knowing how much of any item it is actually going to sell. As a result, the store has to stay fully stocked, and that is accomplished by shipping items to nearby warehouses and then to the stores, usually by freight truck. Sometimes goods need to be moved from location to location depending on sales and sales projections. On the flip side, an online retailer (hi, there you have us!) freights only to one warehouse where it stays until it is actually ordered, cutting down on unnecessary travel and multiple facility energy overheads. 

Another factor to consider is the movement of the consumer (you!). In order to shop in a store, you need to get in your car and drive to that store. Of course, this is less of a factor if you live in a city and take public transportation or a bike, but we are generally speaking here. You driving to the store to pick up that tube has a carbon cost. With many people collectively driving their cars to individual stores, that carbon footprint adds up fast. 

There is also the issue of packaging. The carbon footprint of the shipping packaging needs to be more robust than when you are buying something in a store. To mitigate that, we use recyclable cardboard packaging — every piece of a Smyle package is 100% recyclable or compostable. We also make sure it is appropriately sized and lightweight while durable enough to protect our glass bottles: no plastic bubble wrap, no plastic tape, no unnecessary void fill is used for that. 

Finally, we want to talk about rush shipping —because this is where online shopping loses its advantage. With 2-day shipping options on the rise, the environmental impact of online shopping is going up and up. Because of this, we do not offer rush shipping. There is a good chance a postal worker is going to come by your mailbox every single business day, whether you have mail or not. This person is using an existing postal route that is followed no matter what. By using existing mail box postal services, your Brush Mints essentially hitch a ride along this slow and predetermined system (a la the “public transit” of delivery). This significantly cuts down the carbon footprint of your delivery, similar as to when you take a bus instead of a car. 

In contrast, when you select parcel delivery, a special trip is made to your house for your order which leads to a way higher carbon footprint.